Microsoft Dynamics 365 Customer Service
Analytics and AI-powered insights help you provide engaging customer support
Support customers anytime, anywhere with Dynamics 365 Customer Service. Empower your teams with insights into customer satisfaction–boosting analytics and AI-powered features to spend less time searching and more time engaging.
Dynamics 365 Customer Service Features
Consistently deliver the tailored service customers expect across channels using 360-degree customer views that allow agents to personalise every interaction.
Take the guesswork out of case resolution using tools designed to equip agents with the right information at the right time.
Optimise with AI
Simplify agent and customer experiences. Use rich insights to resolve cases faster, proactively serve agent suggestions quickly identify areas to automate.