Microsoft Dynamics 365 Customer Service

Analytics and AI-powered insights help you provide engaging customer support

Support customers anytime, anywhere with Dynamics 365 Customer Service. Empower your teams with insights into customer satisfaction–boosting analytics and AI-powered features to spend less time searching and more time engaging.

Dynamics 365 Customer Service Features

Personalise Service

Consistently deliver the tailored service customers expect across channels using 360-degree customer views that allow agents to personalise every interaction.

Empower Teams

Take the guesswork out of case resolution using tools designed to equip agents with the right information at the right time.

Optimise with AI

Simplify agent and customer experiences. Use rich insights to resolve cases faster, proactively serve agent suggestions quickly identify areas to automate.