was successfully added to your cart.

Dynamics 365 vs Salesforce

By | | No Comments

Dynamics 365 vs Salesforce

Artis is currently working with several clients around conversion of their Sales Force CRM system to Microsoft Dynamics 365. The major driver for these clients is cost.

Artis is currently working with several clients around conversion of their Sales Force CRM system to Microsoft Dynamics 365. The major driver for these clients is cost. Broadly license costs for Dynamics 365 are more than 50% less and support costs are lower by significant amounts. Other major drivers for these clients are the seamless integration with their other office applications and the ease of use that is inherent in Dynamics 365.

We have found that a lot of functionality that has been customised around Sales Force comes as standard features within  Dynamics 365. Download this document Is Your Salesforce CRM Costing You Too Much for a summary of key elements inherent in a conversion from Sales Force to Dynamics 365.

Contact Us

We enable and automate digital business.

Contact us or request a call back from a Technology Strategist here >

Our locations:
Sydney, Melbourne, Canberra, Brisbane, Adelaide

Email: info@artisgroup.com.au

Phone: 1300 799 879



Coates Hire – Dynamics 365

By | | No Comments

Coates Hire – Dynamics 365

“Coates Hire chose to team up with a Artis Group as a Microsoft Gold Partner with expert technical skills in application performance and architecture review. Artis demonstrated the commercial experience required to engage with appropriate risk sharing, performance incentive and a pragmatic operational support to fit in with changing requirements.”

About Coates Hire
Coates Hire is Australia’s largest equipment hire company with over 130 years of experience in industry, supplying to a wide variety of markets including Engineering and Building Construction & Maintenance, Mining & Resources, Manufacturing, Government, and Events.

Coates Hire’s unmatched network of over 200 branches nationwide across metropolitan, regional and remote areas provides you with the assurance that no matter where you are, we have a dedicated product specialist and branch just around the corner.

Coates Hire is one of the largest hire equipment investors globally with in excess of $1 billion invested over the past 5 years. With a fleet age of less than 5 years, Coates Hire have the largest fleet of hire equipment in Australia with over 1 million pieces of equipment covering general hire and special project requirements.

Background
Coates required a robust highly functional Customer Relationship Management Solution to support their Sales Team across all regions. Coates selected Microsoft Dynamics CRM and embarked on implementing Microsoft Dynamics CRM via a phased approach. One of the key requirements was to synchronise customers and quotes created in CRM to Baseplan Enterprise which is an ERP system. However, the CRM system also accesses data stored in Baseplan and therefore, a mechanism was developed by Artis to exchange data bi-directionally.

Why Artis Group?
Coates Hire chose to team up with a Artis Group as a Microsoft Gold Partner with expert technical skills in application performance and architecture review, the commercial experience to engage with appropriate risk sharing and performance incentive and the pragmatic operational support culture to fit in with changing requirements. Having worked with Artis Group in the past, Coates was aware of Artis technical proficiency in Microsoft Dynamics, cloud and application development capability and ongoing support for Dynamics 365.

Contact Us

We enable and automate digital business.

Contact us or request a call back from a Technology Strategist here >

Our locations:
Sydney, Melbourne, Canberra, Brisbane, Adelaide

Email: info@artisgroup.com.au

Phone: 1300 799 879



Microsoft announces Dynamics 365 Business Central, an all-in-one business management solution

By | | No Comments

Microsoft announces Dynamics 365 Business Central

Dynamics 365 Business Central will be made available in Australia and New Zealand from July 1, 2018.  Dynamics 365 Business Central integrates with other Microsoft cloud services including Office 365 and it can also be customised or extended for specific industry needs with PowerApps, Microsoft Flow and Power BI.

Microsoft today announced Dynamics 365 Business Central, an all-in-one business management solution for managing finances, operations, sales and customer service. Dynamics 365 Business Central is as an easy upgrade from entry-level accounting software and legacy ERP systems. Dynamics 365 Business Central integrates with other Microsoft cloud services including Office 365 and it can also be customised or extended for specific industry needs with PowerApps, Microsoft Flow and Power BI.

This is the new version of Dynamics 365 for Finance and Operations, Business edition – with full NAV capabilities (previously code name “Tenerife.”) Business Central enables customers to upgrade their entry-level accounting software and legacy ERP systems with a single, comprehensive solution to manage finances, operations, sales and customer service. It is a cloud-based, all-in-one business management solution that helps organisations streamline business processes, improve customer interactions and enable growth by offering:

  • Business without silos. Unify business and boost efficiency with automated tasks and workflows—all from within familiar Office tools like Outlook, Word, and Excel.

  • Actionable insights. Achieve greater outcomes and gain a complete view across business with connected data, business analytics, and guidance delivered by Microsoft’s leading intelligent technologies.

  • Solutions built to evolve. Start quickly, grow and adapt in real time with a flexible platform that makes it easy to extend beyond Business Central based on evolving business needs.

Dynamics 365 Business Central is available at two price points: Essential and PremiumFind out more about Microsoft Dynamics 365 Business Central, talk to an Artis Technology Strategist today >

Next Article >

Dynamics 365
Free Trial

Contact Us

We enable and automate digital business.

Contact us or request a call back from a Technology Strategist here >

Our locations:
Sydney, Melbourne, Canberra, Brisbane, Adelaide

Email: info@artisgroup.com.au

Phone: 1300 799 879



Artis Group ‘Saving Lives’ Finalist in 2016 ACS Digital Disruptors Awards

By | | No Comments

Artis Group ‘Saving Lives’ Finalist in ACS Digital Disruptors Awards

“We chose work with Artis Group due to their reputation, and ability design and develop a forward thinking solution built on the latest technology. Artis was able to move fast to transfer 15 years of customer data to a secure cloud environment and build a new front end for the application.”

Artis Group is proud to be named a Finalist in the 2016 ACS Digital Disruptors Awards in the Service Transformation for the Digital Consumer – Not for Profit Category.

With the digital economy tipped to grow to $79Bn by 2020 disruption is a key component in ensuring the continued growth of the Australian economy.

Artis Group, CEO Chris Greatrex, commented on the ACS finalist award saying, “These national awards for the teams and individuals at the forefront of digital disruption. In our case, our meaningful work ‘Saving Lives’ at Uniting and their Medically Supervised Injecting Centre (MSIC) has gained us this attention.”

The Australian Computer Society (ACS) stated award finalists, “will no doubt play a key role in helping develop Australia as a leading digital and knowledge economy in years to come.” The ACS Digital Disruptors Awards Demonstrate the commitment of Australian businesses to embracing digital disruption from organisations such as Qantas, the ATO, NAB, Seek, Australia Post and PwC.

The ACS is passionate about the ICT profession being recognised as a driver of productivity, innovation and business – able to deliver real, tangible outcomes. Following on from the success of the inaugural Awards held last year, the ACS has advised that here was a 50% increase in the number of nominations across the 12 categories of team and individual awards.

Some of Australia’s leading individual disruptors were also recognised in the Professional Categories which include Student, Educator and Researcher of the year highlighting the strength of the academic sector, along with the Young IT Professional (Male & Female) and IT Professional of the Year categories attracting strong interest.

The Reimagination Thought Leaders’ Summit on 1 December 2016 speakers included Pip Marlow MD of Microsoft Australia and Karen Stocks MD of Twitter Australia to a cocktail reception of delegates, guests and leaders from business, government, education and research sectors  gathered to converge and share their learnings with Australia’s best team and individual technology disruptors.

 

MSIC (Medically Supervised Injecting Facility)

For the last 15 years Uniting Care (Medically Supervised Injecting Facility MSIC) has operated using a solution built on an Access Database, created predominantly for collecting data and offering minimal reporting capability. Uniting identified the need to replace the outdated technology with a disparate system posing a high risk of customer data loss and security breaches, and they needed a fast and cost effective solution built around the project scope, but advanced enough to start using then continue to build on.

Built with UX Design and User Experience top of mind, featuring responsive design optimised for mobile devices, and new business process ensuring faster emergency response in critical situations (aka overdose), optimise business process and performance, and address the risk of loosing sensitive customer data contained in outdated technology with an Access Database The new solution would allow for more powerful reporting and agile BI and Analytics based on customer long term substance usage and well as prominently/new substance market trends. The project included the transfer 15 years of customer data into a secure hybrid SQL environment.

Project/Application Develpoment Outcomes 

  • Record Client Data & Usage History

  • Report on Product Substance Trends to Stakeholders, and assit in secure funding for community service

  • Provide data/analytics on trends to Police

  • Mobile solution business app for staff

Why Artis Group?

“We chose work with Artis Group due to their reputation, and ability design and develop a forward thinking solution built on the latest technology. Artis was able to move fast to transfer 15 years of customer data to a secure cloud environment and build a new front end for the application.” The Uniting Medically Supervised Injecting Centre (MSIC)

Contact Us

We enable and automate digital business.

Contact us or request a call back from a Technology Strategist here >

Our locations:
Sydney, Melbourne, Canberra, Brisbane, Adelaide

Email: info@artisgroup.com.au

Phone: 1300 799 879



What is the Future of Funds Management?

By | | No Comments

What is the Future of Funds Management?

Data-driven real time decision making and to empower both customers and employees

Based on our discussions with funds managers, Artis Group has  designed a cloud-based CRM, marketing and business operations platform that is specifically geared for the funds management sector. Called Dynamics 365 Sales for Funds Management, it includes a data import function that pulls in financial data from the leading funds management platforms to provide real-time insights for faster decision-making and a better customer experience.

With all data in the one location, sales teams get a 360 degree view of the customer and are more empowered to achieve greater results.

Smart data matching

Dynamics 365 Sales for Funds Management’s data matching solution is custom-designed for the funds management industry. It pulls in data from a wide range of funds management platforms to produce a single, easy-to-read dashboard. Data sources include First Wrap, First Choice, MLC- Premium choice, MLC –Navigator, BT wrap, BT Asgard, Netwealth, Direct, Macquarie, North, and One Path.

It provides sales and marketing teams with real-time insights to support everything from sales forecasting to quoting – for true, data-driven decision making.

Anywhere, anytime access

The solution uses the foundation of Microsoft Dynamics 365 Online (sales module). This enables access to customer data from anywhere, anytime, on any type of device – using any browser, as well as Outlook.

Since Microsoft Dynamics 365 seamlessly integrates with Microsoft Outlook, users can simultaneously login to both systems upon Outlook login, with the ability to create new customer records and interactions with just a few clicks.

Dynamics 365 Sales for Funds Management includes:

  • Microsoft Dynamics 365 Online – for integrated sales process, including leads, opportunities, quotes, orders, as well as customer data management, and ad-hoc and defined reports

  • Microsoft Dynamics Outlook Client – integration between Microsoft Dynamics 365 and Outlook for leads, opportunities, contacts and scheduling

  • Microsoft Dynamics CRM for Phones and Tablets – mobile client, including synchronised content and offline capability

  • Microsoft Power BI – reporting and self-service business intelligence tool

Dynamics 365 has numerous add-on capabilities including Click Dimensions for marketing automation, social engagement solutions and customer service solutions.

As with most other industries the future of the funds management industry is digital. In the business world of today it is imperative to enable data-driven real time decision making and to empower both customers and employees. It is also an imperative to meet the evolving expectations of the digitally savvy modern investor.

Learn more about Dynamics 365 for Funds Management from the experts, register for a tailored product demo today > 

Contact Us

We enable and automate digital business.

Contact us or request a call back from a Technology Strategist here >

Our locations:
Sydney, Melbourne, Canberra, Brisbane, Adelaide

Email: info@artisgroup.com.au

Phone: 1300 799 879



To boost sales, here’s what fund managers want

By | | No Comments

To boost sales, here’s what fund managers want

The first step in the digital transformation journey is to recognise the need for change. Here is the Fund Manager’s wish list…

The first step in the digital transformation journey is to recognise the need for change.  Many of the larger funds management companies have taken steps on this journey, identifying a clear need to transform legacy sales and marketing systems into intelligent, future-proofed solutions that give sales teams the information they need, when they need it most.

We have had numerous discussions with funds management companies about their existing client management systems, their limitations, and the impact of these limitations on their ability to sustain success and remain competitive. From these discussions, it’s clear that many funds management companies lack the critical tools and processes for digital transformation.

To boost sales and improve decision making, here’s what fund managers require:

 

  1. Online CRM: 

Funds managers are asking for a cloud-based system to support the sales, marketing and business development teams; a solution that automatically updates client records and provides access to customer data across different areas of the business. CRM, properly structured, should provide relevant knowledge and insights for smarter business decision-making.

Benefits:

  • With customer data contained within one platform, business siloes are eliminated and there is a single source of truth

  • Employees are empowered to manage the entire sales process

  • Work from anywhere, any time, on any device

  • Easy to manage and keep track of current and old appointments and tasks. Makes for easier handovers when new staff have a history of client activities

  • Outlook Integration/automation keeps track of emails sent by clients

 

  1. Data cleansing

Coming from a position of manual data entry into spreadsheets – which is naturally rife with errors – funds management companies are desperate for data cleansing of existing customer data.

Benefits:

  • A more reliable source of truth, critical for business forecasting and strategic planning

  • Reconnect with lost Accounts

  • Establish effective Account Based Marketing Strategy

  • Track when decision makers move roles or companies

 

  1. Standard reporting

Fund managers typically have to pull in financial data from a range of different funds management platforms to create reports, forecast sales and quote on new client engagements. They want a system that does this automatically, in a standardised way, from anywhere.

Benefits:

  • Real-time access to reports and flows sourced from multiple platforms

  • Gain new competitive market insights

  • By charting fund performance over longer periods of time, business managers can delve deeper into opportunities, statistics and insights

 

  1. Integration with Office 365

Excel spreadsheets are de rigueur in the financial services industry, and Office 365 remains an invaluable business tool. Today’s funds managers want the ability to use the online capabilities of Office 365, including easy collaboration and document sharing.

Benefits:

  • Automatic Email tracking:Track customer activity, attach articles, create tasks/meetings via Outlook

  • Seamless CRM record creation:Easy access to key account information(via Outlook)

  • Skype for Business: Lets you know whether your customer is available (send or IM or call without leaving CRM)

  • Dashboard & Analytics (PowerBI/Excel):– Build Dashboards/view data in Excel linked to your Dynamics 365 data

The good news? The technology is out there to deliver this wish list. It’s simply a matter of designing and delivering it in a way that is meaningful to the financial services industry.

Learn more about Dynamics 365 for Funds Management from the experts, register to attend the Microsoft Executive Briefing in Sydney > 

Contact Us

We enable and automate digital business.

Contact us or request a call back from a Technology Strategist here >

Our locations:
Sydney, Melbourne, Canberra, Brisbane, Adelaide

Email: info@artisgroup.com.au

Phone: 1300 799 879



The Need for Change in the Funds Management Industry

By | | No Comments

The Need for Change in the Funds Management Industry

Smaller players in funds management – that is every player not a multibillion dollar multinational – have to work to stay one step ahead of evolving customer expectations in a digitally-driven world

There’s a new breed of investor in the market today. As the Baby Boomers’ impact on the investment industry recedes, the mum-and-dad investors of today and the Millennial investors of tomorrow will expect new and better things from funds management companies. These are people who order their morning coffee on Skip, check their savings on an app, pay for lunch with a tap of a phone and more. They are digitally savvy; they expect their fund managers to be, too.

A key trend across many sectors and an evolving one for the funds management sector is Personalisation. “Personalisation is going to be a huge trend, because it’s what people expect in everyday life now,” Jeremy Duffield of SuperEd recently stated to Investor Daily. Commenting on the industry’s transition to digital advice, Mr Duffield said it is “disappointingly slow” – but it is happening. They’re hiring digital chiefs, they’re building up their web capabilities, they’re investing in CRM – there are signs.

Clearly the need breed of investors will, along with their general buying interactions, want the experience to be personal to them.

Smaller players in funds management – that is every player not a multibillion dollar multinational – have to work to stay one step ahead of evolving customer expectations in a digitally-driven world. If these funds management companies continue with traditional business habits like the shuffling of spreadsheets, the slow and cumbersome manual updating of records, the reliance on legacy systems and the operation of business siloes, then they will never keep up with the multinationals with huge budgets for automation.

While the financial services industry as a whole has moved ahead in terms of digital transformation, the smaller players in funds management – that is, practically everyone bar the majors – have work to do to meet evolving customer expectations in a digitally-driven world. If these funds managers continue with traditional business habits like the shuffling of spreadsheets, the slow and cumbersome manual updating of records, the reliance on legacy systems and the operation of business siloes, then they will fail to compete and to meet the emerging modern client requirements.

Change can be challenging, though. Barriers to these organisations embracing digital transformation include:

  • Many smaller finance companies are steeped in history, with older staff who have always done things a certain way.

  • They use legacy systems that, while acceptable and get the job done, could be replaced with much more efficient, scalable and secure systems.

  • Lack of time or resources to investigate new solutions or implement change.

  • Have a mis-apprehension of the levels of investment required and the capabilities that are standard with modern configurable systems.

Given the requirements and expectations of the modern investor, change and digital transformation is not an option. It is an imperative.

Learn more about Dynamics 365 for Funds Management from the experts, sign-up for our live webinar on 24 April at 12-12.30pm AEST > 

Contact Us

We enable and automate digital business.

Contact us or request a call back from a Technology Strategist here >

Our locations:
Sydney, Melbourne, Canberra, Brisbane, Adelaide

Email: info@artisgroup.com.au

Phone: 1300 799 879



Digital Transformation push in growing the Funds Management companies

By | | No Comments

Digital Transformation push in growing the Funds Management companies

The major players are rewriting the rules for customer engagement, leveraging smart digital solutions to enhance the customer experience and notch up more sales. Unless the smaller funds management companies do something – and fast – they will be left behind.

The Australian funds management sector can hold its head high. Overall, the funds management industry is the largest in Asia-Pacific and the sixth largest in the world, with US$1.6 trillion of assets under management1. Ours is a sophisticated financial market that investors clearly have confidence in.

Yet the industry is in the midst of change. The major players are rewriting the rules for customer engagement, leveraging smart digital solutions to enhance the customer experience and notch up more sales. Unless the smaller funds management companies do something – and fast – they will be left behind.

Prior to the era of Digital Transformation the key area of competitive advantage for smaller funds managers was ‘nimbleness’. The ability to understand trends and quickly react was paramount. As the major players embrace all things digital they are breaking down their own barriers to speed of reaction and decisions. This is in turn eroding the advantage of the smaller market participants.

The challenge now for the ‘minors’ is to regain the lost ground and embrace the digital world. Generally the thought is that this entails large levels of investment and time commitment. This is a resultant barrier to regaining prior positions. However modern technology platforms have lowered this investment barrier significantly in that they are highly configurable and easily integrate to other key sources of data. These systems are not the sole domain of the majors.

Aside from gaining back lost competitive ground the opportunity exists to achieve numerous other benefits with a well-chosen digital platform. Key among these benefit opportunities are:

  • Real time data driven decision making

  • Mobilisation of knowledge

  • Elimination of non-productive back office functions

  • Enhanced customer engagement and experience

  • Empowerment of employees.

It is not only a game of catch up for prior non digital players, it is a game of survival and an opportunity to re-gain lost competitive advantage.

Digital transformation success story: PM Capital

PM Capital is a 20-year-old global equity and debt manager based in Australia. Until recently, it endured many of the challenges common to funds management companies. The company saw the value in investing in a modern, cloud-based CRM – and selected Microsoft Dynamics 365 Sales for Funds Management, deployed by Artis Group. Learn more about PM Capital’s digital transformation >

Contact Us

We enable and automate digital business.

Contact us or request a call back from a Technology Strategist here >

Our locations:
Sydney, Melbourne, Canberra, Brisbane, Adelaide

Email: info@artisgroup.com.au

Phone: 1300 799 879



PM Capital Customer Story

By | | No Comments

PM Capital Customer Story

Customer experience: plays pivotal role in PM Capital wealth creation strategy

PM Capital’s clients are investment savvy. They are focused on wealth creation and looking for fresh opportunities. They may take their time to make a decision – six months is quite normal – but these are important life decisions and should not be taken lightly.

The 20-year old global equity and debt manager, which is based in Australia, acknowledges that PM Capital is not a white-bread investment firm. As Lachlan Cameron, head of distribution, explains; “We do high conviction unrestrained investing – sometimes contrarian. You need to be able to articulate to your client quite clearly what is the investment, what are the risks?”

The firm is also on a steep growth trajectory – growing its sales team from three to 10 in the last 18 months.

What was missing according to Cameron was a solution to support that fast growing team –  but more importantly to act as an information reservoir that could add genuine value for clients.

According to Cameron; “CRM is a phenomenal tool. At the heart of every good business should be clients that the business fundamentally and genuinely deeply cares about. If you do then CRM should just be a natural expression of that – a reservoir of clients’ expressed wishes, objections, needs, desires, also their commercial engagement with your business.

“It’s hard to work out how businesses do that properly without the proper architecture to store it,” he says.

Crafting a business plan based on that belief, Cameron received the CEO’s, then the Board’s green light for a modern cloud-based CRM investment in just ten days.

With “poor to non-existent” CRM in the past, Cameron said that PM Capital’s two decades of history had been only patchily recorded.

“We had a collage of information. It had no scale, you couldn’t track or manage (information) or get value out of it. The irony was that the technology was so old it was holding back the whole business.”

His proposal called for investment in a more open architecture, cloud based and searchable information platform that could support staff engaging with clients wherever, whenever, and also provide management transparency.

Ideal platform

After formally scoping the firm’s needs, meeting a range of suppliers and running a competitive tender, PM Capital selected Microsoft Dynamics 365 as the ideal platform, working with Artis Group on the deployment. From go to whoa took six months – but Cameron cautions against any suggestion that a CRM deployment is ever a one-off task – he sees it far more organically, with the solution constantly improved and iterated to keep pace with company needs and customer expectation.

In addition to Dynamics 365 PM Capital rolled out a more responsive Drupal based website and deployed a digital emotional tracking tool and campaign monitor.

“This gives us the capacity to have a properly industrialised sales process. We have gone from siloed resources, to website, email automation, cloud-based CRM connected with the Outlook of the sales people.

“It has been quite profound in how we operate, share information, store information and observe customer preference and needs.”

PM Capital engages with up to 14 different major financial platforms to meet the wealth creation needs of clients. Now, when a salesperson engages with a client they have anytime, anywhere access to information about a client’s exposure to any one of those platforms and a complete record of all their interactions with the firm.

That knowledge imparts confidence to the client, but also delivers value to staff.

“It is pretty easy to use and our salespeople see that you create corporate value and memory and knowledge and share information much more easily.”

Staff are also freed from the need to rekey information; once data is captured it’s available any time anywhere, allowing them to manage and grow their pipeline. ” The CRM delivers information and diagnostics about how clients have engaged …when did they engage with the business, have they been reading the monthly updates? It lets us have a more evolved discussion about investments and provides immediate insight for the salesperson. It’s a much better starting point in the conversation that saves time and reduces the sales cycle.”

Executives meanwhile have a clear line of sight across the business with reporting tools to provide up-to-date insight to support more informed decision making and targeted investment.

The more important impact though is on customers, says Cameron. “I made sure that I articulated that every step in the process was to improve client outcomes… this was fundamentally about our clients.

“I want to grow our business; the more people invest with us the better off they will be.” Providing comprehensive information to salespeople whether they are in the office or out with clients allows them to give the best advice, tailoring wealth creation strategies that meet client needs, he says.

“CRM, properly structured, should let you provide knowledge and insights and make better decisions. It can challenge you about where we are investing for growth, where we are succeeding, where things are struggling.”

Cameron says Dynamics 365 is proving; “A really insightful management reporting tool that gives executives a good line on how they priorities in the business to improve services to their clients.

Contact Us

We enable and automate digital business.

Contact us or request a call back from a Technology Strategist here >

Our locations:
Sydney, Melbourne, Canberra, Brisbane, Adelaide

Email: info@artisgroup.com.au

Phone: 1300 799 879



MSIC (Uniting) – ACS Digital Disruptors Awards Finalist

By | | No Comments

The Uniting Medically Supervised Injecting Centre (MSIC)

“We chose work with Artis Group due to their reputation, and ability design and develop a forward thinking solution built on the latest technology. Artis was able to move fast to transfer 15 years of customer data to a secure cloud environment and build a new front end for the application.”

The Uniting Medically Supervised Injecting Centre (MSIC) selected Artis Group as their preferred Microsoft Gold Application Development Partner to create new front-end modern custom business application, built with UX Design and User Experience top of mind. The MSIC App features responsive design optimised for mobile devices, introduced new business process ensuring faster emergency response in critical situations, and is hosted on Windows Azure to ensure data security and to avert the risk of loosing sensitive customer data. The MSIC App was awarded the ACS 2016 ACS Digital Disruptors, Service Transformation for the Digital Consumer – Not for Profit Category Finalist.

ACS Digital Disruptors Awards Finalist

Artis Group, solution for MSIC was awarded a finalist place in the the 2016 ACS Digital Disruptors, Service Transformation for the Digital Consumer – Not for Profit Category. Watch this video to learn about the work of the Artis team’s and Digital Disruptors behind the project. The ACS is passionate about the ICT profession being recognised as a driver of productivity, innovation and business – able to deliver real, tangible outcomes. To honour the efforts of Australia’s ICT professionals, the ACS has introduced these national awards for the teams and individuals at the forefront of digital disruption.

Background

For the last 15 years Uniting Care (Medically Supervised Injecting Facility MSIC) has operated using a solution built on an Access Database, created predominantly for collecting data and offering minimal reporting capability. Uniting identified the need to replace the outdated technology with a disparate system posing a high risk of customer data loss and security breaches, and they needed a fast and cost effective solution built around the project scope, but advanced enough to start using then continue to build on.

Built with UX Design and User Experience top of mind, featuring responsive design optimised for mobile devices, and new business process ensuring faster emergency response in critical situations (aka overdose), optimise business process and performance, and address the risk of loosing sensitive customer data contained in outdated technology with an Access Database The new solution would allow for more powerful reporting and agile BI and Analytics based on customer long term substance usage and well as prominently/new substance market trends. The project included the transfer 15 years of customer data into a secure hybrid SQL environment.

Project/Application Develpoment Outcomes 

  • Record Client Data & Usage History

  • Report on Product Substance Trends to Stakeholders, and assit in secure funding for community service

  • Provide data/analytics on trends to Police

  • Mobile solution business app for staff

Why Artis Group?

“We chose work with Artis Group due to their reputation, and ability design and develop a forward thinking solution built on the latest technology. Artis was able to move fast to transfer 15 years of customer data to a secure cloud environment and build a new front end for the application.” The Uniting Medically Supervised Injecting Centre (MSIC)

Contact Us

We enable and automate digital business.

Contact us or request a call back from a Technology Strategist here >

Our locations:
Sydney, Melbourne, Canberra, Brisbane, Adelaide

Email: info@artisgroup.com.au

Phone: 1300 799 879