Support

Integral to the overall suite of services provided by Artis is our Managed Application Support Service. We support both applications that we have developed and applications that have been developed in-house by our clients or by third parties. This service is designed to overcome risks inherent in the current support environment and to optimise performance and cost outcomes.

Key to achieving these outcomes are our committed teams and our support processes, which are brought together under our Artis Pathfinder™ Quality Management System.

Services:

• SLA based Application Support and Maintenance

The Artis application support centre provides 24x7 application support using a “direct to the developer” model providing the highest possible levels of responsiveness under business driven SLAs. We support applications covering multiple languages and environments providing you with real business resilience for your systems assets. A guaranteed cost reduction over multiple years can be delivered as our staffing models and economies of scale drive efficiencies.

• Application Modernisation

If the core of your application represents critical business knowledge, yet it’s hard to access because of the legacy nature of the coding language, Artis modernisation might be the answer. We specialise in modernisation of user interface, systems integration and management tools to extend the life of your systems and improve business agility.

• Application Transformation

As part of our support services we offer the option of transforming the application by conversion to a modern technical platform. Domino to SharePoint, Delphi to C#, Access to SQL Server: regardless of the current state, our mix of automation and intelligence will refresh your application removing long term inhibitors to business change. This transformation can be aligned to the term of the support agreement so as to achieve a flat cost and overall economic outcome.