IT Support

IT Support

Optimise your performance and cost outcomes

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What is the ADSC?

The Artis ADSC (Application Development and Support Centre) provides 24×7 application support using a “direct to the developer” model providing the highest possible levels of responsiveness under business driven SLAs. We support applications covering multiple languages and environments providing you with real business resilience for your systems assets. A guaranteed cost reduction over multiple years can be delivered as our staffing models and economies of scale drive efficiencies. We specialise in Application Modernisation of UI (user interface), UX Design, systems integration and management tools to extend the life of your systems. As part of our support services we offer the option of transforming the application by conversion to a modern technical platform. We can refresh your application removing long term inhibitors to business change. This transformation can be aligned to the term of the support agreement so as to achieve a flat cost and overall economic outcome.

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SLA based Application Support and Maintenance

Access to 24×7 application support using a “direct to the developer” model providing the highest possible levels of responsiveness under business driven SLAs. We support applications covering multiple languages and environments providing you with real business resilience for your systems assets. A guaranteed cost reduction over multiple years can be delivered as our staffing models and economies of scale drive efficiencies.

Application Modernisation

If the core of your application represents critical business knowledge, yet it’s hard to access because of the legacy nature of the coding language, Artis modernisation might be the answer. We specialise in modernisation of user interface, systems integration and management tools to extend the life of your systems and improve business agils CRM), developing applications in and around SharePoint and the resolution of specific business issues by utilisation of SharePoint features.

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Fast Response to Issues

A key benefit of our ‘advanced thinking’ is the ability to develop applications rapidly. Singularly this has been the most recurrent reason for Clients engaging with Artis for their critical application requirements, which may include: Architecting and design, Rapid development and prototyping, Enterprise interactive web development, Application re-development, Coding and process reviews.

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What Our Customers Say:

People are an Artis strength. Their staff are proactive and have a wide range of knowledge and expertise. Their willingness and involvement was the key ingredient in the success of our development. The Weather Channel

Reductions in both costs and environmental impact are key directives with SITA Australia. Artis’ guidance will bring significant improvements in both areas. University of Sydney

Working with Artis has been a pleasure. They combine technical skill with commercial acumen and were a flexible partner in our dynamic environment. Coates Hire